Spend Time on this ATT U-verse Is Horrible Experience
Out of my many dealings with support, ATT UVerse is by far the very worst. I don’t think it can get any worse unless hyenas handled the telephones.
I’d read various enticing U-verse reviews , I required cable and internet service. They scheduled me for installation a week later at midday.
So I took time off to be at my house ( an adult over 18 has to be home ). At 1 I rung them to figure out the 411 of the tech. They repeatedly transferred me to another phone operator and after 1/2 hr, a customer support person advised me they didn’t have my correct street number so they had to reschedule me. I said, “You couldn’t call ?” All they could say missing any feeling behind it was, “Sorry. We can move your date for a few weeks from now.” Say What ? Somehow 8 days without service turned into 5 weeks
No sir. So I was on their butts every single day
After 6 phone calls, many hours listening to jazz, a billion transfers to people who kept returning me back to the dept that transferred me in the first place, various hang ups whenever I requested a supervisor, I finally got it switched to a few days later. Guess what? Same story as before.
Guess what, I’m done. For Christ’s sake give the finger to Uverse and go somewhere else.
